SERVICES


Custom Call Answering

Our Dedicated Team will represent themselves as your company – no one will know that you’re using an answering service! We will relay messages, qualify leads, process orders, schedule appointments and more.
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Order Taking

All our virtual receptionists have the experience to go into any backend order-system, shopping cart or database and do anything from place orders to enter support tickets to tracking orders.
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Appointment Setting

One of the strongest benefits of outsourcing with Dedicated Office is that appointments are both set and updated in real time using any service you’d like including Google calendars or your own proprietary software.
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Cross-selling/ Up-selling

Sales can increase significantly with up-selling and cross-selling. Amazon reported that 35% of its revenues were as a direct result of its cross-sales and up-selling efforts. Our dedicated virtual receptionists always deliver results and exceed expectations.
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Lead Scoring

Every call is an opportunity to know exactly how close a prospect is to buying. Answers to certain questions with corresponding scores can unravel that riddle.
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Competitor Research

Among the benefits of outsourcing is the flexibility of the team you are working with. First, ‘Know Thy Own Business’. Next, know your competition. Learn what’s working and not working for them. If it makes sense for your business improve upon what’s working.
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Customer Follow-up

Today reviews have become a currency for online retailers. Customer follow-up is a warm way to show you care while taking the opportunity to ask for a review and get valuable feedback.
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Customer Re-activation

It costs five times more to acquire a new customer than to retain an existing customer or re-engage an inactive customer. What hidden nuggets remain in your CRM?
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Referral Marketing

People are 4 times more likely to buy when referred by a friend. 92% of respondents trusted referrals from people they knew. 65% of new business comes from referrals.
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Campaign Tracking

As the old business adage goes, “You can’t manage what you don’t measure.” We can issue as many 800 or local numbers as required to track all your campaigns.
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Phone Surveys

Telephone surveys remain the most effective method of surveying for determining client satisfaction due to the depth of the data obtained.
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A/B Split Testing

Optimize the performance of your campaigns by measuring the effect of the implemented changes with A/B testing.
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Now let's get started.

If you have any questions or need assistance, call us at 800-908-2099