*Please complete the questionnaire below, as this information will help us customize your call handling. If you forget something or need to explain further - don't worry! We will train with you over the phone to review and role play before going live. We will put in as much time as is necessary to ensure that we fully understand our role in your company. Do your best, and we'll take it from there!
Describe your business product(s) and service(s).
What are your hours of operation?
What is the business address?
Is it okay to give this address to callers? yes no
Is this also your mailing address? yes no
What phone numbers will you be publishing and/or forwarding to us?
Would you like a new toll-free number assigned to your account?
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
List any websites and login details that we will need to reference information, place orders, schedule appointments or access customer details.
List the VIP clients, vendors, and other associates that we should know.
Would you like after-hours service?
If yes, tell us which after-hours calls should be patched to you and/or the latest time to patch calls.