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How’s it going? I’m the owner of a performance-based agency. We handle everything from advertising to booking leads and getting them to prepay.

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I was looking for call centers to scale our support and setting. I thought it would be straightforward because we had documentation and systems in place.

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Unfortunately, the call centers I tried before meeting Adi nearly lost my whole book of business. We had spent four or five weeks with another vendor, and it was a catastrophe.

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Their testimonials looked great, but their systems were not refined for what we needed. They did not have the rhythm, aptitude, or bandwidth to solve problems quickly and efficiently.

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Starting with Adi was a complete night-and-day difference. I told her we probably had two weeks to deliver results before our clients pulled the plug.

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She didn’t blink. She said, “Great. Give me your systems.” I gave them to her Friday, and I got a call Sunday. They were already in the systems and started taking action Monday.

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There were no problems. They had a couple of questions, and we got results Tuesday. Their questions were enriching our systems and improving what we had already built.

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They were not troubleshooting something that went wrong. They were identifying things we could define together to make the process more efficient.

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By day two, Adi was helping us enrich our systems. On day three, we had one of the best days we had ever had with one of these clients, and he was super happy.

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I recommend Adi extremely highly. Her callers are U.S.-based, friendly, conversational, and human-sounding.

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Her team is led by someone with the aptitude and common sense to solve problems quickly, apply what you communicate, and align it with the systems you need.

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If you’re looking to work with Adi, 100% do it. Adi’s team is quality, and I can’t recommend her enough. Take care.