Personal injury answering service

Be ready when a potential case calls.

Dedicated Office gives injured callers a calm, human response, collects the details your firm requests, and books or routes the next step. Your legal team receives a clear intake while the caller is still ready to talk.

Build my personal injury intake plan See the after-hours workflow

U.S.-based receptionistsFirm-defined intakeAfter-hours coverage

New injury inquiryINTAKE IN PROGRESS

Caller-reported matter

Vehicle collision

Prospective client · After-hours call

Incident: Date + location captured
Injury: Treatment status documented
Report: Availability confirmed
Insurance: Known details collected

Firm rule matchedConsultation path →

Example intake summary. Your firm chooses every question and next step.

Direct client testimonial

Hear from personal injury attorney Anitra Price.

Anitra R. Price of Anitra R. Price, P.C. shares her experience working with Dedicated Office.

AP

Anitra R. PriceAnitra R. Price, P.C. · Dedicated Office client

Client relationship and testimonial supplied directly to Dedicated Office. No case outcome is implied.

After-hours intake

The caller may be ready to talk after your office closes.

Evenings, weekends, trials, meetings, and campaign spikes should not send every new inquiry to voicemail.

Incoming requestReceptionist actionNext step

New injury inquiryCollect the firm's intake detailsSchedule or notify

Existing client requestDocument the question and contact detailsRoute to the legal team

Meta, website, or campaign leadRespond by phone or textQualify and book

Connected legal intake

Keep consultations, notes, and new leads organized.

Schedule consultations, add intake notes, update lead records, and notify the legal team using the tools your firm already knows.

ClioFilevineLawmaticsLead DocketCASEpeerLitifyMyCaseGoogle CalendarMicrosoft 365Your approved system

Clear roles

Receptionists coordinate. Attorneys evaluate.

Dedicated Office answers, collects caller-reported information, and schedules or routes the next step. Your firm decides whether to advise, investigate, or accept the matter.

Personal injury answering service FAQs

Questions firms ask before outsourcing intake.

Can an answering service qualify personal injury leads?

Yes. We ask the questions your firm chooses, collect the caller's answers, and follow your consultation or review criteria. Your attorneys retain every legal and case-acceptance decision.

What information can the intake collect?

Intake can include contact details, incident date and location, what happened, reported injuries and treatment, involved parties, insurance information, current counsel, and the caller's preferred next step.

Can you answer personal injury calls after hours?

Yes. Coverage can include business hours, overflow, evenings, weekends, campaign response, or continuous answering.

Can you schedule consultations during the first call?

Yes. Receptionists can offer an approved consultation time, arrange a callback, transfer the caller, or notify the intake team.

Should a personal injury firm use receptionists or Voice AI?

Live receptionists are the primary choice for sensitive or detailed conversations. Voice AI can add quick overflow and after-hours capacity when the firm wants it.

The next potential case may call tonight

Make the first conversation easier for the caller and more useful for your firm.

Build a personal injury intake plan around your case types, consultation rules, and after-hours priorities.

Build my personal injury intake plan All industries