7:18 AMActive project
A homeowner asks when the crew will arrive.
We identify the project, capture the question, and follow the approved project-manager or field-team routing path.
Project contact notified
Virtual receptionists for general contractors
Keep projects moving. Keep new work coming in.
Dedicated Office answers new project inquiries, qualifies the opportunity, books consultations, and routes active-job calls to the right person. Your office stays organized while owners, estimators, and crews stay focused in the field.
Human receptionistsProject intakeConsultation scheduling
PROJECT INTAKENew opportunity
LIVEResidential renovation
Full kitchen remodel
Plano, TX · Property owner
Service areaConfirmed
Desired timeline2–3 months
Decision stageReady to consult
Next actionEstimator calendar
Property-service customer proof
“What would I do without everyone at DOS? I can tell you, DROWN! Thank you so much—you and everyone always go above and beyond.”
JC
Foundation repair companyNorth Dallas · Dedicated Office customer
Relevant category experience
Built from real property-service calls.
Our client portfolio includes roofing, painting, waterproofing, property management, and other project-driven businesses. That experience helps us separate new work, active-job questions, and time-sensitive calls.
Oriole Basement WaterproofingPathway Property ManagementForte RoofingRoof TimeElite Painting
Read Google reviews A day in the life
One phone number. A full day of different priorities.
10:42 AMNew opportunity
A property owner calls about a major renovation.
We confirm the location, project type, approximate scope, timeline, and decision stage before scheduling the right consultation.
Consultation booked
1:16 PMTrade partner
A supplier needs the correct jobsite contact.
We capture the company, project, request, and callback details—then route the caller without interrupting everyone in the field.
Routed by project
5:53 PMAfter hours
A ready-to-hire lead calls after the office closes.
The caller gets a professional answer while interest is high, and your team starts tomorrow with complete notes and a clear next step.
Lead protected
The cost of a slow response
The project value may be large. The opportunity window can be small.
A missed contractor call can be a new remodel inquiry, an existing client waiting for an answer, or a trade partner holding up the next step. We will not pretend every call has the same dollar value—your numbers tell the real story.
2025 call benchmark37%
of phone leads converted during the call in Invoca's analysis of more than 60 million phone conversations across industries.
View the sourceUse your own numbers
Missed qualified calls×Your close rate×Average project value
= revenue opportunity at riskTransparent opportunity math is more useful than an unsupported “average cost per missed call.”
Modern call routing
Simple when it should be. Sophisticated when it needs to be.
New calls
Project and service inquiries
Meta + website
Fresh campaign leads
Past estimates
Reactivation opportunities
Existing customers
Active-project questions
One call plan. Every inquiry routed correctly.
Use a simple path or a detailed call tree built around the way your company operates.
Project typeLocationDepartmentUrgencyAvailabilityOn-call order
Appointment booked
Calendar updated
Record completed
CRM notes added
Next step assigned
Right person notified
Client proof: technology that works
New technology should move your business forward, not leave your team behind.
Russ Ward shares how Mike Lodispoto helps clients understand new tools, close knowledge gaps, and put better systems to work.
RW
Russ WardDedicated Office client · Direct video testimonial
Your tools stay connected
Keep project calls and consultations organized.
Book consultations, add notes, and notify the right person in the tools your team already uses.
BuildertrendJobTreadProcoreServiceTitanGoogle CalendarHubSpotYour CRM
Before you hand over the phone
Contractor-specific concerns, answered directly.
Will your receptionists sound like they understand construction?
We learn your project types, terminology, service area, caller groups, and answers. Questions that require an estimator, superintendent, or project manager go to the right person.
Can you distinguish a new estimate from an active-project call?
Yes. Separate intake paths can identify new opportunities, existing clients, subcontractors, suppliers, inspections, billing questions, warranty requests, and urgent jobsite issues.
Can you qualify projects without turning good leads away?
Yes. Your team chooses the questions and rules. We can collect location, property type, project category, approximate scope, timeline, decision stage, and other approved details while preserving a professional caller experience.
What happens when a caller asks a technical or pricing question?
We answer only from information your company approves. Anything requiring a site visit, estimate, code interpretation, or professional judgment is routed to the correct person with complete notes.
Can consultations follow estimator territories and travel rules?
Yes. Scheduling can follow ZIP codes, service zones, project types, estimator availability, drive-time buffers, commercial or residential rules, and any appointment limits you define.
Can human receptionists and Voice AI work together?
Yes. You can use human receptionists, Voice AI, or both. Voice AI can add quick response capacity after hours while complex project calls move to the human team.
The next project call is already on its way
Keep the field moving without leaving new business behind.
Answer more opportunities, book the right consultations, and keep active-project calls connected.