The Dedicated Office Difference
Here’s What We Do
Our Dedicated Team will represent themselves as your e-commerce company – no one will know that you’re using an answering service!
As a professional service provider, you need to focus on doing what you do best. You can’t do that if you are constantly worried about scheduling, sales, or answering the phone. That’s where your DEDICATED team of phone agents come in. We can assist with:
Our Dedicated Team will represent themselves as your company – no one will know that you’re using an answering service! We will relay messages, qualify leads, process orders, schedule appointments and more.
One of the strongest benefits of outsourcing with Dedicated Office is that appointments are both set and updated in real time using any service you’d like including Google calendars or your own proprietary software.
We’ll work with any CRM you have to enter new leads, update existing leads, and ensure there’s a record for every quality call you receive. Our experience with industry specific CRM’s are second to none.
Our virtual receptionists have the experience to go into any backend order-system, shopping cart or database and can do anything from place orders to enter support tickets to tracking orders.
Real-Time Lead Qualification
Marketing dollars are only as good as the person answering the phone. Leverage your marketing efforts by having a dedicated team promptly following up on your leads via SMS Text and Outbound Calls.
Our staff will call your leads to schedule appointments and re-engage them to order more services. We can call clients to confirm appointments, re-schedule missed appointments, and offer additional products and services.
Quarterly Business Reviews (QBR)
We are committed to staying current with the most relevant information for your business. Your team leader will reach out quarterly to ensure our performance is meeting and exceeding your standards to best serve your customers.
There is no time to waste when you’re spending money marketing on social media. Our staff will monitor your lead forms and call or text promptly to ensure that we can convert your leads into sales in as real-time as possible.